Frequently Asked Questions

Everything you need to know about your Alphalete gear and orders.

How long does shipping take for domestic orders?

Standard domestic shipping typically takes 3-5 business days to arrive after processing. Please note that during high-volume launch periods, processing times may be slightly extended.

What is your return policy?

We offer a 30-day return window from the date of delivery. Items must be in original, unworn condition with all tags attached to be eligible for a refund or store credit.

Can I exchange an item for a different size?

Yes, we facilitate exchanges through our online returns portal. If the requested size is in stock, we will reserve it for you once your return package is scanned by the carrier.

How should I care for my performance apparel?

To maintain the longevity of your gear, we recommend machine washing in cold water with like colors and hanging to dry. Avoid using fabric softeners or bleach as they can damage performance fibers.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping rates and estimated delivery times are calculated at checkout based on your specific location.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, Google Pay, and interest-free installment options like Afterpay and Klarna for eligible orders.